Customer Service

Account Manager


Innovative Outsourcing

Account Manager Alpharetta GA

Come be a part of an amazing team with our client, Carton Craft Supply, located in Alpharetta.  Our client is looking for an Account Manager & Sales Support to join their team. 

This role requires a detail-oriented individual that possesses excellent communication and time management skills.  This role requires strong customer service skills and requires an individual that will be empathetic and patient when addressing customers as well as the willingness to provide a quick response and resolution.  Many associates at this company have been there for 20-30 years and welcome new associates into the team oriented, family-like atmosphere.

Note: This position is in-office in Alpharetta (not remote or hybrid). 

Job Responsibilities

  • Consistently engage with customers to build/maintain strong relationships
  • Educate customers on products and their applications.
  • Provide quotes and samples when requested by customer or sales representatives.
  • Collaborate with outside sales team to identify growth opportunities 
  • Assist with sales reporting and reviewing of sales trends 
  • Process customer orders by phone/email/website at the highest level of accuracy
  • Address customer service issues, returns and shipping issues

Job Requirements 

  • Two+ years of experience in an account management/sales support role in an industrial  warehouse/supplier setting
  • Tech savvy 
  • Willingness to learn products and their application
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Eager to learn new things
  • Proficient with Microsoft Office Suite
  • High School diploma required; College degree preferred  but not required

Compensation:  $60k-65k plus quarterly bonus opportunity and great benefits