Innovative Outsourcing
Benefits Consultant Dunwoody GA
Our client, located in the heart of Dunwoody, has engaged us to find a Pension Benefits Consultant for their growing company. The ideal candidate will be an energetic team player, have top notch customer service skills, and possess a high degree of attention to detail. If you’re looking to work for a friendly office environment where everyone supports one another, then this job is for you!
This position is in the office 5 days per week, 8:30-5:30pm.
Job Responsibilities
- Answering calls from pension participants in the plans of various companies
- Providing a high degree of personalized customer service to those participants
- Assisting the participants with their retirement process from initiation of retirement to beginning their payments
- Assisting participants with resolving issues with their data or in making changes to their data due to various life events
- Following up with participants and retirees to make sure any of their issues or changes are fully resolved and they are fully satisfied
- Preparing and mailing comprehensive packets to participants and retirees
- Reviewing and processing completed packets received back from participants
- Following up with participants for any missing information
- Performing tasks within a record keeping system necessary for the administration of pension plans
- Setting up pension payments for new retirees or making necessary changes to their payments
- Performing other tasks within the company to support other consulting projects for clients
Job Requirements
- Previous experience in a customer service-oriented job
- Exceptional customer service skills and good listening skills
- Enjoy talking to and assisting people including older individuals
- Detail oriented with strong analytical skills
- Accurately discern what participants are trying to convey
- Accurately execute tasks
- Be a positive, energetic, self-motivated individual
- Good computer skills for Word and Excel
- College degree a plus, but not required
- Previous pension plan administration is a plus, but not required
Compensation: Salary 50-55k-based upon relevant experience; a fantastic benefits package that can’t be beat; paid holidays; PTO.