Customer Service

Customer Success Representative


Innovative Outsourcing

Customer Success Representative Alpharetta GA

Join an exceptional team at Carton Craft Supply, located in their office in Alpharetta! Carton Craft Supply is seeking a dedicated Customer Success Representative to enhance their team.  

This role demands a detail-oriented individual with outstanding communication and time management abilities. Strong customer service skills, empathy, patience, and a proactive approach to providing quick responses and resolutions are essential. At Carton Craft Supply, you’ll be welcomed into a supportive, team-oriented, family-like atmosphere, where many associates have enjoyed long tenures of 20-30 years.

Note: This is an in-office position in Alpharetta, with hours from 8:30am to 5pm (not remote or hybrid).

Job Responsibilities:

  • Consistently engage with customers to build and maintain strong relationships
  • Educate customers on products and their applications
  • Provide quotes and samples upon request
  • Collaborate with the outside sales team to identify growth opportunities
  • Assist with sales reporting and review sales trends
  • Process customer orders via phone, email, and website with utmost accuracy
  • Address customer service issues, returns, and shipping concerns

Job Requirements:

  • Two+ years of experience in an account management or sales support role within an industrial warehouse or supplier setting
  • Tech-savvy with a willingness to learn product applications
  • Excellent verbal and written communication skills
  • Superior interpersonal and customer service skills
  • Exceptional organizational skills and attention to detail
  • Proven time management skills with the ability to meet deadlines
  • Eagerness to learn new things
  • Proficiency with Microsoft Office Suite
  • Experience with Sage X3 is a plus
  • College degree preferred but not required; High School diploma required

Join Carton Craft Supply and become a part of a dynamic team dedicated to success and customer satisfaction. Apply today!

Compensation:  $65k+ plus great benefits